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Reso con Poste Italiane

Puoi scegliere di portare il reso presso un ufficio postale o punto Poste o richiedere il ritiro a domicilio. Non dovrai versare alcuna somma di denaro né al corriere né all'ufficio postale.

Invia una richiesta di reso

1. Accedi al tuo account:

2. Nel campo**Email**inserisci il tuo indirizzo email, quindi clicca su**Continua**.

3. Nel tuo account email apri l'email inviata dal nostro negozio e copia il codice di verifica a sei cifre che vi è incluso.

4. Torna al negozio online, quindi inserisci il codice di verifica a sei cifre.

5. Clicca sull'ordine per il quale desideri inviare il reso.

6. Se il tuo ordine include più di un articolo, seleziona gli articoli che desideri restituire.

7. Seleziona il motivo del reso e aggiungi una nota per il negozio.

8. Clicca su**Richiedi reso**.

Se la tua richiesta di reso viene approvata e richiede la spedizione, riceverai un'email con le istruzioni per la spedizione e un'etichetta di spedizione per il reso.

Una volta restituito il prodotto, riceverai un rimborso.

STAMPA L'ETICHETTA DI RESO

Stampa l'etichetta prepagata di reso che ti abbiamo inviato via e-mail e incollala sul pacco in modo che tutti i dati siano ben visibili.

PORTA IL RESO ALL'UFFICIO POSTALE

Consegna il pacco etichettato all'incaricato delle Poste. Cerca l'ufficio postale o il Punto Poste più vicino nel sito di Poste.

RITIRO A DOMICILIO

In alternativa puoi chiamare il numero verde 803 160 e richiedere il ritiro a domicilio.

PAYMENTS

Payment mode

1. Credit card

In cases of purchase of goods with credit card payment methods, together with the conclusion of the online transaction, the reference bank will authorize only the commitment of the amount relating to the purchase made. The amount relating to the delivered goods, even partially, will actually be charged to the Customer's credit card only upon notification to the Owner of the material delivery of the ordered goods. In the event that this communication by the courier does not take place or in the event that the communication is not foreseen for certain types of shipment, the Owner, not being aware of a certain delivery date for the ordered material, reserves the right to charge your credit card the day after the shipment of the material. In the case of orders that contain one or more products available upon request, due to long delivery times and the expiry of the credit card authorization, the credit card will be charged after notifying the customer of the date of expected delivery and its acceptance by the Customer.
1.1 In the event of cancellation of the order, both by the Customer and in the event of non-acceptance of the same by the Owner, the Owner will simultaneously request the cancellation of the transaction and the release of the committed amount. The release times, for some types of cards, depend exclusively on the banking system and can reach their natural expiry (24th day from the authorization date). Once the transaction has been cancelled, in no event can the Owner be held responsible for any damages, direct or indirect, caused by a delay in the failure to release the committed amount by the banking system.
1.2 The Owner reserves the right to debit the customer's credit card in order to avoid expiry of the transaction authorization which occurs on the 23rd day.
1.3 The Holder reserves the right to ask the Customer for supplementary information (e.g. landline telephone number) or to send copies of documents proving ownership of the Card used. In the absence of the required documentation, the Owner reserves the right not to accept the order.
1.4 At no time during the purchase procedure is the Owner able to know the information relating to the purchaser's credit card, transmitted via secure connection directly to the website of the bank which manages the transaction. No computer archive of the Data Controller will keep such data. In no case can the Owner therefore be held responsible for any fraudulent or illegal use of credit cards by third parties, upon payment for products purchased on TrojanFight.com.

2. Purchases via Paypal

In cases of purchase of goods with PayPal payment methods, together with the conclusion of the online transaction, PayPal will immediately debit the amount relating to the purchase made.
2.1 In the event of cancellation of the order, both by the Customer and in the event of non-acceptance of the same by the Owner, together with the cancellation, the amount relating to the canceled goods will be credited back to the customer's Paypal account. The crediting times on the chosen payment instrument within the Paypal account depend exclusively on PayPal and the banking system. Once the amount has been credited back to the Paypal account, in no case can the Owner be held responsible for any damages, direct or indirect, caused by delays in the actual crediting due to Paypal or the banking system.
2.2 The Owner reserves the right to ask the Customer for supplementary information (e.g. landline telephone number) aimed at determining the effective ownership of the PayPal account. In the absence of the required documentation, the Owner reserves the right not to accept the order.
2.3 At no time during the purchase procedure is the Owner able to know the information relating to the buyer's credit card or to other methods chosen within the PayPal wallet. In no event can the Owner therefore be held liable for any fraudulent or unlawful use of credit cards by third parties, upon payment for products purchased on TrojanFight.com.

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